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Tag: multi-channel contact center

Exploring the Parallel Universe of the Mid-Market Contact Center

J.R. Sloan, product director for Enghouse Interactive, recently had an article published by Computer Technology Review. The article, “Exploring the Parallel Universe of the Mid-Market Contact Center,” discusses the challenges that contact centers with 50 to 200 agents face when seeking interaction management solutions.

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Meeting the Top Needs of the Mid-Market Contact Center

Today, Channel Partners published an article written by J.R. Sloan. The article, “4 for 4: Meeting the Top Needs of the Mid-Market Contact Center,” gives advice to channels looking to sell contact center software to the mid-market (50 to 200 seats). In the article, Sloan claims that mid-market contact centers have four major priorities that come up time and again…

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Evolution of the Multi-Channel Contact Center

What is preventing your organization from making every interaction count? Enghouse Interactive is here to help!

Enghouse Interactive, premier provider of technology and expertise to maximize the value of every customer interaction, is pleased to offer you a complimentary white paper from ContactBabel about the evolution of the multi-channel contact center.

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