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Take a Tour – Triggered Call Recordings

We have published a new video featuring CallRex’s triggered call recording functionality. CallRex Call Recording software can be configured for full-time, on demand, or triggered recordings. The flexible system allows administrators to create recording profiles to match their business needs; inbound and outbound calls can be recorded based upon a percentage of calls, the telephone number dialed, or the telephone number that the call is received from. An unlimited number of profiles can be created! View the online video.

Additional online training videos about CallRex contact center software solutions are also available. Learn more about Telrex’s workforce optimization software solutions or contact a Telrex representative today.

Published in call recording contact center optimization quality monitoring Telrex workforce optimization