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Case Study: University of Wolverhampton

Enabling the University of Wolverhampton to Deliver Exceptional Customer Service

The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development.

Increasingly, the University was having trouble supporting the requirements of a modern and dynamic educational facility with its traditional telephone and switchboard.

“Due to the size of the organization, with more than 3,100 extensions, and geographical challenges, covering a 30 mile radius, the University needed a more robust communication solution in line with our ethos of excellence and innovation.”

– Steve Kunynec, Infrastructure Consultant, University of Wolverhampton

The University turned to Arc Solutions to improve their call handling operations. Arc Premium operator consoles provided the University with a robust, highly functional solution with seamless integration into their modern Cisco IP Telephony platform.

“Arc Premium was easy to install and get working, providing the University of Wolverhampton with a sophisticated call handling solution.”

– Steve Kunynec, Infrastructure Consultant, University of Wolverhampton

View the complete University of Wolverhampton case study to learn how the University benefited from the robust features of Arc Premium.

Published in customer service