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What do people really think of Skype for Business in the contact centre?

What do people really think of Skype for Business in the contact centre

According to Unify-Squared, the world of Skype for Business is growing rapidly, looking to exceed 100 million enterprise seats by 2018, if it continues on its current growth trajectory.

But is the contact centre really ready to embrace Skype for Business? In our recent webinar with Microsoft, it was highlighted that the connection between the contact centre staff and back office experts using presence, adds the greater value to the contact centre.

However, we recently asked the Enghouse Interactive twitter community their opinion on Skype for Business for the contact centre. Interestingly, there is much needed education to help businesses understand the true benefits of SFB for contact centre environments. Currently, a number of the twitter community are still in the mindset of Skype as a consumer product and see video as the only reason to use SFB in the contact centre. Which is of course is just the tip of the iceberg in terms of benefits to the contact centre.

Read more of what our twitter community had to say, by downloading our WHITEPAPER: What do people really think of Skype for Business in the contact centre?

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Click here to download the whitepaper

Published in call handling contact center optimization customer service Enghouse Interactive Integration & Optimization Microsoft